Most policy failures are not compliance failures. They’re design failures.Organizations write policies as documents to be approved, not as operating tools to be used. The result is predictable: language optimized for defensibility, length optimized for “coverage,” and structure optimized for sign-off not execution. Then leaders wonder why the policy doesn’t change behavior. If a policy…
Every organization eventually faces the departure of key leaders—whether due to retirement, career moves, or unforeseen events. Succession planning is the strategic process of preparing for these transitions so the business can continue to thrive. It’s not just a concern for big corporations or family businesses; companies of all industries and sizes need succession plans…
Customer retention is more critical to profitability than many realize. Research shows that a mere 5% increase in customer retention can boost profits by 25% to 95%, since loyal customers tend to buy more, stay longer, and refer others. In fact, acquiring new customers can cost 5 to 25 times more than retaining existing ones….
Hessons Consulting Group is a management consulting firm in Kenya that collaborates with leaders in business and society to address their most pressing challenges and unlock their greatest opportunities.Our approach blends deep industry expertise, innovative thinking, and a tailored methodology to craft strategies that enable enduring success. With an unwavering commitment to excellence and integrity, we empower our clients to achieve extraordinary results in an ever-evolving world
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