Kenya’s economy is rapidly becoming digital, and the shift is reshaping how businesses grow, compete, and engage their customers. From mobile money to online retail, the digital economy has become a defining force in the country’s transformation. As nearly nine out of ten Kenyans now access the internet and more than 90% use mobile money,…
Kenyan organizations compete in an environment where customers have unlimited choice, instant access to reviews, and rising expectations for service quality. The way a business makes people feel has become as important as the products or prices it offers. This shift has made customer experience (CX) training a critical driver of loyalty, retention, and sustainable…
Hessons Consulting Group is a management consulting firm in Kenya that collaborates with leaders in business and society to address their most pressing challenges and unlock their greatest opportunities.Our approach blends deep industry expertise, innovative thinking, and a tailored methodology to craft strategies that enable enduring success. With an unwavering commitment to excellence and integrity, we empower our clients to achieve extraordinary results in an ever-evolving world
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